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Forerunner 570 screen glitching and going black but staying responsive

4709966
6 days ago

Hi everyone,

I’m hoping someone here has experienced something similar or can offer advice.

I’ve been having an issue with my Forerunner 570 where the screen goes glitches and goes black (even when prompted to wake) only when it enters sleep mode. The strange part is that the device still seems responsive - i.e. when I press buttons, I can feel the haptic feedback, so I know it’s registering inputs, but the display remains totally black.

I've contacted Garmin Support, but they’re asking for video proof that the device is still responsive while the screen is black. That’s where I’m stuck: since the haptics don’t make any noise and the screen shows nothing, I’m not sure how to actually prove that it’s working.

I’ve already sent them a folder with info/logs from the device, but they say they can’t move forward without visual proof of the issue (i.e., of the haptics working during the black screen state).

Has anyone else experienced this issue with the 570 (or similar Garmin devices)?

Also, if anyone has any tips on:

  • How to capture proof that the haptics are working when the screen is off
  • Whether this is a known issue with a workaround or fix
  • Any tricks to force the screen back on without a full reboot

…I’d really appreciate the help.

Thanks in advance!

  • 0 4 days ago

    Oh my gosh, this just happened to me, too! The only thing I noticed that maybe could be videoed is that there was a very thin white horizontal line that showed briefly on the black screen as I was holding the power button to manually shut it down. It was pretty quick and pretty subtle, but maybe it could be caught on camera. Hopefully you don’t have this problem again, though!

  • 0 4 days ago

    Oh my gosh, this just happened to me, too! The only thing I noticed that maybe could be videoed is that there was a very thin white horizontal line that showed briefly on the black screen as I was holding the power button to manually shut it down. It was pretty quick and pretty subtle, but maybe it could be caught on camera. Hopefully you don’t have this problem again, though!