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Is garmin doing something about is connectivity issue with shwinn ic4

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Is garmin doing something about is connectivity issue with shwinn ic4

  • 0

    Sadly it doesn't feel like they are. I contact support months ago on this issue, they tried to troubleshoot but didn't suggest anything I hadn't already tried, then they asked if they could monitor my device for 7 days so I gave them permission to do that. I've heard nothing since.

  • 0 in reply to 6406399

    Same i just let them monitor my device but for the price paid it's frustrating not be able to monitor your workout.... 

  • 0

    Hey everyone dealing with this issue, I reached out to support again and was told the following:

    It looks like an update to improve the pairing of these two devices is currently awaiting implementation in a future update, I do not have a date for this. You will receive an email when this is released.

    So it looks like it's on the roadmap, but sadly no indication on when it will be released yet.

    I would suggest that anyone who's facing this issue reach out to support as I imagine their tickets are prioritised based on user impact (hopefully, anyway) so the the more people contacting support the quicker this may get updated.