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Touch screen Works on its own

nandakumarr over 1 year ago

Forerunner 265 , Touch screen is working on its own and draining the battery.

If i disable the Touch option, the watch is working good.

Video for the referrence

0 Garmin-Sierra over 1 year ago

nandakumarr, that is very strange! Thank you for including a video.

Does powering the watch off/on make a difference? I didn't notice this from the video, but do you have a screen protector?

May I have permission to reach out via email so I can gather a couple of more details?

0 nandakumarr over 1 year ago in reply to Garmin-Sierra

There is no screen protector

Also, switching on/off, master reset does not make any difference.

0 2899850 over 1 year ago

Hi, Is there a solution for this? Mine is doing the same thing? Thanks

0 nandakumarr over 1 year ago in reply to 2899850

Hi, there was no solution for this... you can turn off the touch screen option and continue using...

Or you can request for replacement from garmin.

No other option worked for us...

0 Garmin-Sierra over 1 year ago in reply to 2899850

We currently do not have a fix and will need some more information. May I have permission to reach out via email to further investigate?

nandakumarr I apologize that I did not follow-up, but I also did not see permission to email. May I also have permission if you still have your 265?

0 2899850 over 1 year ago in reply to nandakumarr

thanks nandakumarr :)

0 2899850 over 1 year ago in reply to Garmin-Sierra

Yes thats fine to contact via email. thanks

0 sifert10 10 months ago in reply to Garmin-Sierra

HI, I am having the same problem and cant use my my watch. how can i get a replacement