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Strava didn't show my new 265

Joekwok over 1 year ago

Everything fine after upload the activitiy to Strava , but strava didn't show the data is from 265.

However my old 945 does. anyone got this problem too?

Top Replies

S.M.R. over 1 year ago +2 verified

Strava has to update its database...it hasn't yet, same happened when I got my 955, after a month or so it was sorted.

Same with Runalyze , they just added the 265 recently
Zoexxxx over 1 year ago in reply to 7524434 +2

Woo hoo twitter worked
Xcube over 1 year ago in reply to stugoo7 +1

Atleast for me the ticket seem to have been fixed. I see garmin forerunner 265 on strava since a week or so

All Replies

+1 S.M.R. over 1 year ago

Strava has to update its database...it hasn't yet, same happened when I got my 955, after a month or so it was sorted.

Same with Runalyze , they just added the 265 recently

0 socorsu over 1 year ago

You can contact Strava

https://support.strava.com/hc/en-us

0 Xcube over 1 year ago

Wrote to strava, they said they have created a ticket for it and should start showing up soon

0 7524434 over 1 year ago

i have same problem with you my 265 doesnt update in strava

0 stugoo7 over 1 year ago in reply to 7524434

Messaged them the other day for the same issue. Same response, taking a bit of time with it.

0 Xcube over 1 year ago in reply to stugoo7

Atleast for me the ticket seem to have been fixed. I see garmin forerunner 265 on strava since a week or so

0 S.M.R. over 1 year ago in reply to Xcube

Correct , it is sorted and the 965 also.

0 stugoo7 over 1 year ago in reply to S.M.R.

Still not for me. Are any of you seeing the changes on the mobile app? Wonder why some have it showing as changed and others not.

0 7524434 over 1 year ago in reply to stugoo7

nooope… previous i used forrunner 255 it automatically update . i dont have any i dea with 265. tried bring to garmin store they also dont have any idea

0 seilogramp over 1 year ago in reply to 7524434

New devices need to be updated by Strava in their database. Might take 2 or 3 weeks for them to catch up. That has been my experience when buying newly released devices.

From the Strava Community Hub:

Thanks for posting! To answer your first question, we are in the process of adding the Garmin Forerunner 265 to our device database, and when that's completed, it will start appearing on your Strava activities. Thanks for your patience with this.