Strava didn't show my new 265

You can contact Strava

https://support.strava.com/hc/en-us

Wrote to strava, they said they have created a ticket for it and should start showing up soon

i have same problem with you my 265 doesnt update in strava

Messaged them the other day for the same issue. Same response, taking a bit of time with it.

Atleast for me the ticket seem to have been fixed. I see garmin forerunner 265 on strava since a week or so

Correct , it is  sorted and the 965 also.

Still not for me. Are any of you seeing the changes on the mobile app? Wonder why some have it showing as changed and others not.

nooope… previous i used forrunner 255 it automatically update . i dont have any i dea with 265. tried bring to garmin store they also dont have any idea

New devices need to be updated by Strava in their database. Might take 2 or 3 weeks for them to catch up. That has been my experience when buying newly released devices.

From the Strava Community Hub:

Thanks for posting! To answer your first question, we are in the process of adding the Garmin Forerunner 265 to our device database, and when that's completed, it will start appearing on your Strava activities. Thanks for your patience with this.