Forerunner 55 multiple updates per hour/day

  1. I’ve just bought the forerunner 55 4 days ago and ever since I set it up it is doing numerous updates a day even tho I’ve just bought it brand new and I accept the update every time in the last 2 hours I’ve counted 11 times it’s asked me to update every time I’ve said yes and it still asks me again and again. I’ve email Garmin but any other help I could get would be greatly appreciated. Thanks in advance 
  • This is me too! Mine is 3 days old. I logged a ticket with garmin support, it seems I’ve been added to a group ticket and was told there is no timeframe as to when this will get solved. It’s so frustrating, I thought they’d tell me steps to fix the issue but no. All the suggestions online don’t work for us as storage is not the problem. 
    I will look to get a full refund I think, it is intolerable.

  • Yeah, I’ve emailed them and I had gotten a email  back which said the same as what I’ve read online which was to restart it and clear the files. The restart didn’t work and I don’t have access to a computer to clear the files but I doubt that would have done anything. It’s a shame coz I was looking forward to using the watch and heard good things about Garmin in general but it’s put me off a bit. I’ve emailed them back as said I’d be looking at returning it if it doesn't get solved by the end of the week, I did purchase it from Argos though but I’m sure if it’s classed as faulty they would accept the return. 

  • Yes agreed, clearing files on a brand new watch won't get us anywhere either. Garmin have said they would refund if I bought direct from them, so I will attach that email to my refund request. I bought from John Lewis. It is a real shame, I wonder if we have a dodgy batch or if it's a wider software problem.

  • It's funny, for some reason you chose the FR255 thread, this topic is already in the FR55 thread, move to it, it will be more fun.

    My Fr55 went from 11.01 to 11.02 without problems. Apparently for new watches, the update jump through several versions causes a problem.

    Welcome to the wonderful world of updates from Garmin.

    For now, the 11.02 update rollout is stuck at 50%, apparently they are fixing something, they will fix everything and it will be fine.