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GPS, HR and step count not working after most recent update.

4025146
8 months ago

Earlier this morning my FR255 music got updated, and immediately thereafter the functions mention in the title stopped working. I have tried resetting, factory resetting, deleting it from Connect and setting it up again, but nothing has solved the problem.

I'm genuinely very sad about this, as this ended my step streak and I couldn't use my watch for logging activities. I know it's silly to get hung up about, but it really mattered to me. 

If anyone has any ideas of how to fix this let me know, otherwise: - please Garmin, - fix this!!   

// Matt Sammekull

  • 0 8 months ago in reply to S.M.R.

    Thanks for all your input, , I really appreciate it.

    An update, just in case this happens to anyone else:
    Since I reported it to Garmin's Support, four days ago now, I finally received (via email) instructions on how to solve the problem, actions I mentioned in my initial email I had already unsuccessfully tried.
    Nothing has worked and Garmin suspect my broken watch might need service.

    The watch is pretty much brand new and it just feels wrong to have to send my watch for service, which could take a long time, when it clearly is broken to begin with. I think should be getting a new replacement watch instead of a fixed broken watch. I didn't pay as much as I did for a new serviced watch.