Sleep and HRV on 20.26 (and 20.23 and 20.21)

Hi everyone

My girlfriend has a 255, and her sleep tracking and HRV haven’t worked since 20.xx (20.21, I believe). She has been rolled into the beta program but as I understand it, 20.26 is the official 20.xx release.

Do you struggle with no sleep and HRV data, too? And/or what did you do to solve it?

I don’t understand how this made it to an official release since it has been flagged for well over a month by 10+ users in the beta bug section

Thank you

Cc: Garmin-Sierra

Top Replies

derTiger2 2 months ago +2

I solved my problem. I`ll try in English: settings --> system --> data recording --> save HFV
the button was deactivated. I switched it on and this night the sleep tracking worked
vinterben 2 months ago in reply to Garmin-Sierra +1
Thank you, Garmin-Sierra

I am supporting my girlfriend with this, but please reach out to my email and I will make sure to get an okay from her to you .

To your points:
1. I can’t see any HR data stored…

All Replies

0 3738778 2 months ago

Mine too.

0 derTiger2 2 months ago

I solved my problem. I`ll try in English: settings --> system --> data recording --> save HFV
the button was deactivated. I switched it on and this night the sleep tracking worked

0 Garmin-Sierra 2 months ago

All,

Thank you for sharing. If your sleep data has stopped tracking correctly, please make sure you're meeting the requirements listed in My Sleep Statistics Are Not Displaying in Garmin Connect. If you've met the requirements, please answer the following:

Is your heart rate flatlining overnight, or is does it look correct?
Did this begin only after 20.XX?
May I have permission to view your Connect account to view the overnight data?
May I have permission to reach out via email?

0 vinterben 2 months ago in reply to Garmin-Sierra

Thank you, Garmin-Sierra

I am supporting my girlfriend with this, but please reach out to my email and I will make sure to get an okay from her to you .

To your points:

I can’t see any HR data stored on her watch, nor Garmin Connect since Aug 21. Same goes for sleep data (Aug 16) and HRV (Aug 19)
It started with 20.xx
Yes (but as said, not my account, please email)
Yes, please do so :)

Best

Jacob

0 vinterben 2 months ago in reply to Garmin-Sierra

To the requirements listed in the help article, I can say that I have Battery Saver enabled, and I have always recorded RHR, HRV and Sleep anyways. Same has my girlfriend up until 20.xx.

So that isn’t a requirement?

0 Garmin-Sierra 2 months ago in reply to vinterben

If Battery Saver is enabled overnight, then HR likely won't be recorded. HR must be recording to receive sleep data- that has not changed. I can review more in depth though over email- thank you!

0 vinterben 2 months ago in reply to Garmin-Sierra

I am so sorry, Sierra. I apologise. You're right, it works now. My 955/965 can do both, the 255 cannot. Thank you for your help, and sorry about this. User error, not a bug