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Unable to Install Spotify on Garmin Forerunner 255s also Music button is missing in Garmin Express

Jones
10 months ago

Despite numerous attempts, I am unable to install the Spotify app on my device.

It is worth mentioning that I also own a Forerunner 265, which has successfully installed Spotify without any issues.

Below are the details of my issue and the troubleshooting steps I have already undertaken:

Device Details:

  • Model: Garmin Forerunner 255s
  • Firmware Version: 19.18
  • Mobile: iPhone 13 Pro 17.5.1

Issue Description:

  • When searching for the Spotify app in the Garmin Connect IQ Store website, it does not appear in the search results.
  • Also not appearing when searching through Garmin Connect IQ App

Troubleshooting Steps Taken:

  1. Updated the firmware on my Forerunner 255s.
  2. Ensured that the Garmin Connect app and Connect IQ app are up to date.
  3. Properly connected the Forerunner 255s to the Garmin Connect app.
  4. Searched for the Spotify app in the Connect IQ Store through the Garmin Connect app.
  5. Searched and tried to download the app through the Connect IQ website Spotify page but it says "You need a compatible device in your account..."
  6. Used the latest version of the Garmin Express to connect my Forerunner 255s
  7. Reinstalled both the Garmin Connect and Connect IQ Store apps on my smartphone.
  8. Performed a hard reset and data wipe on my Forerunner 255s.
  9. Restarted my mobile device.
  10. Verified sufficient storage space on the Forerunner 255s.
  11. There is no Music button in Garmin Express so this page where they instruct on how to add music files manually would not work
  12. I have checked ANdroid File Transfer and it does not have a Music folder 

Despite these efforts, I continue to encounter the issue, and using another mobile phone is not an option for me. 

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