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After 18.22 I have no heart rate or sleep data. How do I fix it?

I updated to 18.22 yesterday. I got no sleep data last night and haven't had any heart rate information at all since the update. I've restarted the watch, connected and synchronized it with Garmin Express, and reset it. After reconnecting it, I still have no heart rate information. What other options do I have to get back to a watch that actually works?

0 sonnie007 over 1 year ago

I have the same problems ...

0 sonnie007 over 1 year ago

I have the same problems ...

0 3275348 over 1 year ago

I contacted support and they are sending me a replacement.

0 SyLvi0 over 1 year ago in reply to 3275348

take care as the support tries to do a replacement with a refurbished watch.

0 2971384 over 1 year ago in reply to 3275348

I was going to get a replacement but the guy said that he can't guarantee it won't happen in the new watch. It won't track my distance for swimming or walking, it doesnt count my calories or heart rate. So frustrating.

0 3108906 over 1 year ago

My heart rate will not climb above 150 since the update. I called and the first time was told to do some resets. That did not fix the issue. Second time I was sent a replacement. I still have the same issue with the replacement. It has to be a software issue.