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Abnormally high heart rate during the first part of the training

Iron Rinn
over 1 year ago

I've been part of the beta program for a few months but I've never had any problems like this. I currently have installed the v. 17.26

During the first minutes of last two running workouts, the HR was abnormally high, then returning to normal levels until the end.

I've attached the two charts to show what I'm talking about.

Is anyone else experiencing similar problems?

  • 0 over 1 year ago in reply to 6368892

    A couple of days later I walked my 3 1/2 year old granddaughter to nursery.- my watch recorded a peak HR of 138 and an auto detected elliptical activity.  It's a joke

  • +1 over 1 year ago

    All, 

    Thank you so much for your patience as we've worked on improvements regarding erratic HR data (sudden drops/spikes) during for certain activity profiles. I deeply apologize for the understandable frustration during this time as well. 

    This improvement is available in beta 18.20 which was released today. It's currently at a 20% phased rollout. If you do not automatically receive the update, you can manually download it from: Main menu > Settings > System > Software Update > Check For Updates. If you do not wish to download beta, feel free to wait until the live update is released. 

    If you are experiencing any new or continued wrist heart-rate issues during activities after 18.20, please start a new thread or reach out to Product Support.

    I am locking this thread so we have the best visibility for heart rate data after 18.20.