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Sensors don't works

I everybody.,

I just bought the FR255 but none of the sensors work. I mean it doesn't count the steps, the Heart Rate and Pulse Ox don't work also when I try to start an activity. Moreover when I start an activity also theGPS is always red (can't acquire it).

Should I have to do something special? (The version of the watch now is 16.19, before was 9.15 but in none of them they work.