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Update 16.19 has bricked my FE255 Music

Today after a good walk in the morning with my Forerunner 255 Music, I was taking a rest. I got a notification that new update is downloaded and is ready to install. I chose to install now. After few minutes, the update was installed, an the watch said restarting. Instead of watch face, it showed 'Spotify has been added to your music apps.' I waited for several minutes, but the above mentioned screen stayed. No button press work. On reaching home, the watch was connected to Garmin Express. It is not able to detect it. What to do now ?

0 global_local over 1 year ago

Press and hold the Light button till the watch turns off, it will take 15 seconds. Soft reset is done.

0 1697386 over 1 year ago in reply to global_local

I have done it, after the watch restart, the same display about Spotify appears and it remains there. No button work.

0 Adam Fulop over 1 year ago in reply to 1697386

I don't have much experience (fortunately), but I would try using Garmin Express (connected to the PC with a cable) to recognize the watch. As if you could uninstall an application through that as well. It seems the Spotify app gets stuck during the startup process, so that would have to be deleted somehow ...
If Garmin Express can't see the watch either, you'll have to contact support.
If you already have the watch connected to the PC, you should also check if it is seen as a storage by Windows. Support may ask for the contents of certain directories (which may help in troubleshooting).

0 1697386 over 1 year ago in reply to Adam Fulop

I have hard reset the watch. It is now ok. Shall never install Spotify again.

0 Adam Fulop over 1 year ago in reply to 1697386

1697386 said:
I have hard reset the watch.

How did you do that? Can't you just do it from the menu once the watch has started?

0 m_roos81 over 1 year ago

I’ve had the same issue directly after the upgrade to 16.19, but the issue was resolved after I had the ConnectIQ app on my phone update the apps on my watch (which included a Spotify update). Everything is OK again now.

0 1697386 over 1 year ago in reply to Adam Fulop

I did the unprompted hard reset. I pressed the start + back + light button and when the blue triangle appeared on watch display, released the start button first, then light button and then back button. The watch got reset, then paired the watch with my mobile, Connect recovered all my saved data. Never again I shall install Spotify ap. Anyway I was not using it.

0 Adam Fulop over 1 year ago in reply to 1697386

I didn't know about this method before. Thanks! Of course I hope I never need it. In the meantime I found it by the name (unprompted reset). It's quite a big problem that an application like this can kill the watch. Maybe it's always a good idea to refresh everything in Connect IQ before updating firmware.

0 1697386 over 1 year ago in reply to Adam Fulop

I always update update all my apps in Connect IQ when it prompts me. I had updated Spotify just yesterday. Anway, let it be. All is well that ends well, even after the update ️.