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Watch suddenly stops recording sleep!

3478351 over 2 years ago

I have had my 255 for several months now and never had a problem before.

Suddenly for the last two nights the watch did not record any sleep.

I have the latest update and I have synced the watch via usb to Garmin express. I have also done a soft reset.

I did not do anything differently these last two nights. I went to bed normal time and woke up normal time.

The 255 is set as my primary device.

Any help is appreciated.

0 Garmin-Sierra over 2 years ago

3478351,

Please see My Sleep Statistics Are Not Displaying in Garmin Connect

If you have met all of the requirements or are still not sure why you did not receive sleep data, feel free to let me know.

0 3478351 over 2 years ago in reply to Garmin-Sierra

3 nights in a row now with no sleep recorded.

I have done all the steps in the link above.

Also, my problem isn’t that the sleep is not displaying in the Garmin connect app.

My problem is that no sleep is recorded on the watch itself.

Also there is no stress recorded during day (or night) either.

My body battery is stuck at 5/100 because it never reloads during the night (since the watch think I don’t sleep).

I understand a hard reset of the watch will likely solve the problem but I would use that as a last resort.

0 3478351 over 2 years ago in reply to 3478351

I restarted the watch couple of times while connected to Garmin express and suddenly stress is being recorded again. I suspect sleep recording will be back to normal as well we shall see tonight.

0 ovekvam over 2 years ago in reply to 3478351

You don't need to sleep to charge the body battery. My wife has a habit of charging her body battery during the day, and dropping it while sleeping.

0 Garmin-Sierra over 2 years ago in reply to 3478351

3478351 It sounds like something is going on with your heart rate sensor. Please reach out to your local Garmin Product Support so they can further assist you.