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Watch disconnects BT while starting activities

Since 13.21 firmware, my FR255s disconnects/reconnects BT several times right after starting an activity (multiple notifications pops up) and then it stays connected after a while.

Top Replies

Garmin-Sierra over 2 years ago +1 verified

All,

Thank you for your patience. This should have been resolved in SW 14.17. If you still experience this after successfully updating, please start a new thread.
Artem over 2 years ago in reply to globoos +6

so use google translate. you already using it to translate posts from others, don't you?
english isn't my mother language also. but i respect the community here.
If it was a polish forum, or whatever…
Emile over 2 years ago +6

Just installed 14.15, and despite a promising "Fixes issues with starting and stopping activities" in the changelog, the watch still disconnects after starting an activity I'm sooooo disappointed…
ovekvam over 2 years ago in reply to globoos +5

I think the majority of users will see your comments as unreadable, and just ignore your posts.

All Replies

0 Emile over 2 years ago

Just installed 14.13, the bug is still not fixed...
What a joke.

0 lenrok258 over 2 years ago in reply to Emile

Same here.
14.13, bug not fixed :/

14.13 changelog states:
"Improves the incident detection logic."

What an irony... detection improved but connection bug still there so there is no way to send a message after an incident :/

0 7539372 over 2 years ago

Good morning. I am here because I encountered the same problem. I got my forerunner 255 a little over a month ago, and got an update (14.13)yesterday. Since the update it disconnects and reconnects BT after starting an activity. And I believe in my case it adds some things to reconnect but not all as data on hr or body battery is not updated while steps are ). The same problem appears after activity is ended (connects and disconnects but in an app its shown as disconnected until it connects after a time (around 10mins)and pairing to upload activity and all the measurements.

I hope the issue would be repaired soon as it's extremely uncomfortable to feel like being in a fight with the tool that is supposed to help you.

Warm regards

Anna

0 Artem over 2 years ago in reply to 7539372

7539372 said:
it's extremely uncomfortable to feel like being in a fight with the tool that is supposed to help you

I'll use this next time I argue with the Garmin support:)

0 Emile over 2 years ago

After a few days of testing 14.13, the BT disconnection issue is not only still not fixed, but it even got worse compared to the 13.21: now the disconnections also happen after an activity is stopped, and also randomely, without any activity in progress.
Garmin-KevinCan you give us an update on this? Why releasing several final versions without fixing this before? Can you reproduce it? Is there a bug fix found? When will be released the fixed?

0 Emile over 2 years ago

Garmin-Kevin Do you have any update on this issue?

0 S.M.R. over 2 years ago in reply to Emile

When I had BT issues at some stage I did the following:

1. "Forget" device in BT settings.

2. Delete GC app from Phone

3. Restart watch using the hold light button in until it powers down fully method

4. Restart Phone

5. Reinstall GC app and log in

6. Re-Pair the watch.

Maybe that can help

0 urednik over 2 years ago in reply to S.M.R.

Does not do the trick.
This advice was already on the beginning of this long thread

0 Emile over 2 years ago in reply to S.M.R.

Sadly this doesn't work on my side.

0 globoos over 2 years ago in reply to Ben

To dokładnie tak jak u mnie