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Watch disconnects BT while starting activities

Since 13.21 firmware, my FR255s disconnects/reconnects BT several times right after starting an activity (multiple notifications pops up) and then it stays connected after a while.

Top Replies

Garmin-Sierra over 2 years ago +1 verified

All,

Thank you for your patience. This should have been resolved in SW 14.17. If you still experience this after successfully updating, please start a new thread.
Artem over 2 years ago in reply to globoos +6

so use google translate. you already using it to translate posts from others, don't you?
english isn't my mother language also. but i respect the community here.
If it was a polish forum, or whatever…
Emile over 2 years ago +6

Just installed 14.15, and despite a promising "Fixes issues with starting and stopping activities" in the changelog, the watch still disconnects after starting an activity I'm sooooo disappointed…
ovekvam over 2 years ago in reply to globoos +5

I think the majority of users will see your comments as unreadable, and just ignore your posts.

All Replies

0 lenrok258 over 2 years ago

Garmin, can we have an update on this issue?

0 Emile over 2 years ago

I reached out to them over email last week, their answer:

Thank you for reaching out about the status of our investigation into this issue. We're continuing to pursue a resolution for this. We hope to have an update soon that resolves this issue.

TL;DR: they did nothing.

0 urednik over 2 years ago in reply to Emile

Hey Emile, no, that is indeed a step forward. Last time they were just investigating whether it is a bug ...
Now there is hope after all!

0 Emile over 2 years ago

Finally and unexpectedly, fixed by 14.17, without being in the changelog.

Let's celebrate this huge step forward! But what a weird product management...

0 urednik over 2 years ago in reply to Emile

without being in the changelog? Are they hidding something? Weird indeed. You sure it is fixed? I will also try but can't update ATM

0 Grumpy from dawn till dusk over 2 years ago in reply to urednik

urednik said:
You sure it is fixed?

Confirming it is fixed with 14.17

urednik said:
without being in the changelog?

Yeah, that is the part, I also don‘t get at all. Why is the communication to us users so nonexistent?

urednik said:
I will also try but can't update ATM

Have you tried with Garmin Express? I did not have it via App, but in Express it was there right away.

0 Artem over 2 years ago in reply to Grumpy from dawn till dusk

may be they fixed it accidentally?
I could believe in that

0 urednik over 2 years ago in reply to Artem

I would say the team has serious issues with someone and is not co-operating.

0 solo2racer over 2 years ago in reply to Grumpy from dawn till dusk

I'm not seeing the update either. I'm still on 14.15 and it says no update available in both Garmin Connect on my phone and Garmin Express on my PC.

0 1155899 over 2 years ago in reply to solo2racer

The issue seems to be fixed