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Watch disconnects BT while starting activities

Since 13.21 firmware, my FR255s disconnects/reconnects BT several times right after starting an activity (multiple notifications pops up) and then it stays connected after a while.

Top Replies

Garmin-Sierra over 2 years ago +1 verified

All,

Thank you for your patience. This should have been resolved in SW 14.17. If you still experience this after successfully updating, please start a new thread.
Artem over 2 years ago in reply to globoos +6

so use google translate. you already using it to translate posts from others, don't you?
english isn't my mother language also. but i respect the community here.
If it was a polish forum, or whatever…
Emile over 2 years ago +6

Just installed 14.15, and despite a promising "Fixes issues with starting and stopping activities" in the changelog, the watch still disconnects after starting an activity I'm sooooo disappointed…
ovekvam over 2 years ago in reply to globoos +5

I think the majority of users will see your comments as unreadable, and just ignore your posts.

All Replies

0 urednik over 2 years ago in reply to 3946718

in the mean time disable Phone connection alert in settings so you can live with it until it is resolved.

0 lenrok258 over 2 years ago

I've called the Garmin tech support today and the response was "it's rather software problem, not a hardware. We'll let you know when it's fixed".

I don't know if it's related but I'm also not able to change settings from a Garmin connect.

Scenario:
1. Watch is in "home screen", connection works fine (notifications come from the phone to a the watch)
2. Garmin Connect -> Watch -> Activities & Apps -> run
3. Error in "Garmin Connect" ("Unable to update settings"), watch disconnects.

Anyone having the same problem?

0 Ben over 2 years ago in reply to lenrok258

that's exactly the problem, after you try to change the activity settings the phone starts disconnecting the bluetooth, so you need to force kill the garmin. connect app and sometimes put the watch in airplane mode , wait few minutes than start reconnecting phone and watch

0 lenrok258 over 2 years ago in reply to Ben

I see two distinct problems here (or at least two ways to trigger the same problem):

1. Watch: go to starting activity screen -> connection with phone drops
2. Phone: Garmin Connect -> Watch -> Activities & Apps -> run -> connection with phone drops

0 Ben over 2 years ago in reply to lenrok258

yes, but at least in my case , the first option just need few seconds to re establish the connection by itself, the second option not, it takes lot more time

0 urednik over 2 years ago

Any news, updates? Do we even know if Garmin was able to reproduce this annoying and dangerous bt bug?

0 Marper over 2 years ago in reply to urednik

Nothing so far. Just that old e-mail from Kevin telling to wait for further information... Zzz... Zzz...

0 Emile over 2 years ago

FYI, the latest 14.12 Release Candidate () doesn't fix this issue.

0 urednik over 2 years ago in reply to Emile

Omg. Garmin, what is this? Can I just get the original software back?

Guys we need to start giving our watches back. Just to let them know we are serious!

Kevin, shame on you and your developer team for letting us stay in the dark with this crucial software bug!

0 Artem over 2 years ago in reply to urednik

contacted yesterday german support. it was said, their devs still don't know, what is the cause of the bug!
and today they ask me same questions, kevin asked me a month ago!