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Watch disconnects BT while starting activities

Since 13.21 firmware, my FR255s disconnects/reconnects BT several times right after starting an activity (multiple notifications pops up) and then it stays connected after a while.

Top Replies

Garmin-Sierra over 2 years ago +1 verified

All,

Thank you for your patience. This should have been resolved in SW 14.17. If you still experience this after successfully updating, please start a new thread.
Artem over 2 years ago in reply to globoos +6

so use google translate. you already using it to translate posts from others, don't you?
english isn't my mother language also. but i respect the community here.
If it was a polish forum, or whatever…
Emile over 2 years ago +6

Just installed 14.15, and despite a promising "Fixes issues with starting and stopping activities" in the changelog, the watch still disconnects after starting an activity I'm sooooo disappointed…
ovekvam over 2 years ago in reply to globoos +5

I think the majority of users will see your comments as unreadable, and just ignore your posts.

All Replies

0 9445304 over 2 years ago in reply to solo2racer

13.21

0 Emile over 2 years ago

Bad news, I just updated to the fresh new 14.08 beta, still the same issue, the watch still disconnects while starting activities.
After more testing, it seems that it's due to automatic start of livetrack. When Livetrack auto-start is disabled, no more disconnections.
This is extremely disappointing that after so many months, the Garmin team has not been able to fix this.

0 Artem over 2 years ago in reply to Emile

I don't use Livetrack, as, I assume, most of the people with the issue in this thread

0 Emile over 2 years ago in reply to Artem

After even more testing, in fact no, even without livetrack, the issue is still there. Livetrack doesn't impact this issue, my bad.

0 solo2racer over 2 years ago in reply to Artem

As possible good news, I was contacted last week by Garmin-Kevin via email to try to diagnose the problem. He installed Bluetooth monitoring software on my watch, I caused the disconnect and uploaded the logs. He replied back that they got what they needed.

While it's incredibly frustrating that Garmin hasn't fixed the problem yet, they are working on it. Fingers crossed a fix comes out soon.

0 9445304 over 2 years ago in reply to Emile

Ja nie wiem po co Wy tak kombinujcie. Należy Wam się nowy sprzęt. Mi wymienili wczoraj

0 urednik over 2 years ago in reply to solo2racer

I gave him log, video, everything one month ago and he did not even reply.
They could at least mention whether they are trying to fix it or not.

0 Jools over 2 years ago

Same here. I just bought my 255, often disconnects when I start an activity which I think it's the reason that live track is proving to be unreliable. Live tracking was perfect on my old 245.

0 9445304 over 2 years ago in reply to Jools

Wymiana na nowe urządzenie.

0 Garmin-Kevin over 2 years ago in reply to urednik

Hello urednik. I see the files that you uploaded, thank you. However, I do not have an email back from you with answers to the other questions in my email to you on December 17th. I'm re-forwarding that to you as there are now some additional questions that we have since the original email to you was sent. After I have that information , I can add you to the case which we have open and are investigating.