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Track run mode not calibrating

I have the problem on the 255. After a couple of rounds the track snaps near to the lane a ran in, but does not fit perfectly. On the next run it again needs a couple of rounds to snap on to the lane. I checked the running track folder on the watch and it was empty, so the calibration seems to not work properly. I followed the support instructions:

  • 400m track
  • Track Run profile
  • minimum of 4 loops around the track
  • Avoid changing lanes during calibration loops

I submitted a support request on 11.09. but did not hear anything until now. Maybe because i wrote in german.  can you have a look? I give you permission to access my data on for this topic.