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Forerunner 255 Series: Missing HRV Status and Training Status on watch

Hello all,

We have some reports from some of you stating that you are missing HRV status despite wearing the watch for 21 nights while sleeping. Others of you have reported that you're missing a Training Stats, despite meeting requirements to establish a Training Status on your watch. Some of you have reported both of these issues, but in different threads. We 'd like to investigate these issues together. If you are experiencing BOTH of these issues, so that I may assist you further, please reply with the following:

May we, if necessary, have permission to email you?
May we, if necessary, have permission to view/access your Garmin Connect account?
In what country do you live?

Top Replies

Garmin-Kevin over 2 years ago +1 verified

All,

We have released a public beta to resolve this issue. Please see: Enrolling in Garmin Beta Software Program on how to enroll in the public beta to receive the fix.

If you are experiencing this issue…
Garmin-Kevin over 2 years ago +1 verified

All,

We believe that we have a fix for this report that will be rolling out with the next software release for this device. While I do not have a timetable for this release, I will be updating this thread…
gaironman over 2 years ago in reply to leipzigeralex +2

I have did as suggested,

1. Removed Forerunner from Garmin Connect app
2. Removed Forerunner from Bluetooth menu of the watch
3. Resetted Forerunner to default settings
4. Re-added Forerunner to Garmin Connect…
FabioSaitta over 2 years ago in reply to FabioSaitta +1

Here the reply for the case I opened:

Hello Fabio,

It looks like there was already a case open for this issue and they have already identified the issue and are expecting a software update to resolve it…
5135968 over 2 years ago in reply to leipzigeralex +1

I had and still have a Fenix 6 Pro and all the expected tracking like Training Status / HRV works for me.

All Replies

0 gragry over 2 years ago

1. Yes

2. Yes

3. Germany

I have both issues

0 TRISOME over 2 years ago

That'll be me!

1. Happy for email

2. Permission granted

3. Uk

I'm getting HRV for 7 days on my watch but nothing via the app and no 7 day training load.

Thanks

0 FabioSaitta over 2 years ago

Garmin-Kevin

1 yes sure

2 yes sure

3 Italy

no training status only one week recorded as training load

no HRV but I have bought the 255 less then 21 day

I have also a 935 which was working fine for training status and load I swim and run with Garmin HR PRO now I'm using only 255

my profile is connect.garmin.com/.../FabioSaitta

I have opened a case and send with garmin upload tools the garmin directory of 255 as asked from Joy, I'm waiting a reply from support... << Ref:22345373K1 >> Re: Forerunner® 255 - Training <Q#:1002451>

0 Pete1336 over 2 years ago

1. Yes.

2. Yes.

3. United Kingdom.

0 Popsider over 2 years ago

1, Yes

2. Yes

3. UK

I am having HRV status and training status issues

0 FabioSaitta over 2 years ago in reply to FabioSaitta

Here the reply for the case I opened:

Hello Fabio,

It looks like there was already a case open for this issue and they have already identified the issue and are expecting a software update to resolve it.

You should get an email when the update is released.

0 leipzigeralex over 2 years ago

1. Yes

2. Yes

3. Germany

No nightly HRV status, no training status. Have a Forerunner 955 which seems to have the same issues (firmware 11.12).

Tested a Forerunner 255 between 6/21 and 6/25 (see my data on Garmin Connect) where nightly HRV status with the most recent firmware at that time worked right away without any fault.

0 gaironman over 2 years ago

Hi I'm having this issue with a 955, no values for

Training readiness

Training status

HRV status

Race predictor

1 yes to email

2 yes access to connect acct

3 Australia

0 gaironman over 2 years ago

Hi I have this issue with a 955, no values for,

Training readiness

Training status

HRV status

Race predictior

1 yes

2 yes

3 Australia

0 leipzigeralex over 2 years ago in reply to gaironman

gaironman and me both recently upgraded from a Forerunner 945 to a 955.

Just a theory: Is it possibly be that the rest of you here that encounter this problem also recently updated from another Garmin watch? Maybe it has something to do with this?