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Optical HRM / Pulse oximeter / step count not working . BMX, WHR, Sensor hub 0.0.0 ?

Hi,

Since 2 days the optical HRM on my 245 music stopped working. I suspect it was after an auto update. My step counter is also not working and my pulse oximeter is showing version mistmatch and asks me to update software though I am on the latest stable software update 11.60.

Any of the sensor lights are also not working.

This started happening after my watch battery had depleted to 0. Post that these issues have been happening.

I have reset the watch and tried to update the software. I have also toggled hrm on and off.

Can somebody help here. I presume its software / firmware issue

System>About
Software version 11.60 (19e1fb5)
m/n A03568
IC 1792A-03568
Fcc id iph-03568
Anat 06378-19-03330
Gps 6.00
Wifi 4.01
Ciq 3.3.3
bmx 0.0.0 (!)
Whr 0.00.00
Ant/ble/bt 6.15
Sensor hub 0.00

Anyone fixed this??

Top Replies

Garmin-Sierra over 1 year ago +3 verified

All,

We have a fix for this in an upcoming SW update, and recently released Beta 12.01 which happens to include the fix. See Public Beta Version 12.01

If you are willing, please follow these steps to enroll…
Garmin-Sierra over 1 year ago in reply to 3540535 +2 verified

All,

If enrolling in Beta does not resolve this, please reach out to Product Support directly for your next steps.
maobregon over 1 year ago +1

I had the same problem this morning, a soft reset fixed it. Hold down top left until it turns off then turn back on.

All Replies

0 jgkayser over 1 year ago in reply to 3540535

Same issue here, if this is related to a software update, I understand that rolling it back to previous version should work, right? Question is, how do we roll back to previous one?

+1 Garmin-Sierra over 1 year ago

All,

We have a fix for this in an upcoming SW update, and recently released Beta 12.01 which happens to include the fix. See Public Beta Version 12.01

If you are willing, please follow these steps to enroll, install the update, and see if the heart rate sensor will start tracking again:

Sign into Garmin Connect from a personal computer.
Select in the upper right.
Select the device name or image of the product you want to enroll.
Select Join Beta Software Program.
Read and Agree to the terms.

This taken from Enrolling in and Learning About Garmin Beta Software Program

0 3540535 over 1 year ago in reply to Garmin-Sierra

I enrolled and received the update..It didn't fix anything.

I tried (hard reset) turning WHR on and off, reset to factory again.

GPS 6.60

CIQ 3.3.6

BMX 0.0.0(!)

WHR 0.00.00

ANT/BLE/BT 6.15

Sensor Hub 0.00

Pul oximeter still says version mismatch update software

this is with 12.1(5a054e7) installed

unit ID 3306982685

0 jgkayser over 1 year ago in reply to 3540535

In my case, enrolling into the Beta program installed the v12.01 and the sensor works fine again....

0 a5fff057b1c74b72a1ba99305a420bb9 over 1 year ago

Hello,

I Upgraded with beta version 12.13, but still bmx and sensor version are 0, and i've no heart rate nor movement detected.

It was offered to me and i have nothing for guarantee, is this something i can try to save it ?

0 3540535 over 1 year ago in reply to a5fff057b1c74b72a1ba99305a420bb9

None of that helped me.. I contacted Garmin they had me do the hokey pokey with the buttons push the right button in push the other right in pust the left one and wait on it to beep... Do the button pokey and curse it all about.. It didn't do anything.. I believe Garmin flocked our watches up and left us holding the bag.. All the software updates didn't help mine either.. Sensor hub still 0.00 and no optical function.. Pulse OxM still mismatch version.. Im pretty mad.. I keep mine in my pocket at work.. I didn't realize Garmin was the biggest threat to the watch

+2 Garmin-Sierra over 1 year ago in reply to 3540535

All,

If enrolling in Beta does not resolve this, please reach out to Product Support directly for your next steps.

0 siddharthmukund over 1 year ago in reply to Garmin-Sierra

In my case, since at that time Beta was not available, I reached out to product support and since it was under warranty got a replacement watch

0 8648656 over 1 year ago in reply to Garmin-Kevin

Thank you this worked for me !

0 Foxx90 over 1 year ago in reply to maobregon

To add to this, I got it working by switching wrist based HR to "off", THEN doing a reset using top left button as you suggest, then switching HR back on.