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Average Moving Pace and Speed have disappeared

CarolineHoyle
over 2 years ago

Since Sunday I have no data showing for average MOVING pace or speed, just dashes? 

  • +1 over 2 years ago

    Same for me since Saturday. 

  • +1 over 2 years ago

    It may be system wide. It is missing for my 745 since August 26th. I can see it on the 25th.

  • +1 over 2 years ago in reply to JonH

    It may just be the Application. I just checked the website and I can see average moving pace and speed.

  • +1 over 2 years ago in reply to JonH

    Hi Jon, I’ve checked web and App and both are affected for me? 

  • +1 over 2 years ago in reply to JonH

    Mine is missing on both web and app.

  • 0 over 2 years ago

    Add me to the list. Was working and now is not. 

  • 0 over 2 years ago

    I spoke with Garmin Customer Service on the Phone. They stated that average moving time was removed on purpose. I'm not sure whether they intended to remove moving pace as well, because the metric of "run time" is not a substitute for pace. They stated that they are adding customers that wish the reinstatement of this metric to a ticket, and if they get enough requests it may be considered for reinstatement. So, if you haven't already, give them a call so that you can be added to the ticket, and we can get this metric back. I also sent them an email describing my logic for why average moving pace should not be removed:

    Dear Garmin,
    I am reaching out to explain my reasoning as to why Garmin should continue to show Average Moving Pace in Garmin Connect.
          Garmin has apparently removed support for this metric, instead only showing "run time" and average pace. For me, Average Pace is a meaningless metric, because I take breaks during runs, and do not pause my watch, so the average pace is farrrr slower than my actual running pace, and varies significantly from run to run depending on break time. "Run time" is also meaningless, because I could do a 2 mile run, or a 7 mile run, and clearly I would get far more running time, but I would have to do a separate calculation to see my pace, which is the only metric of use for my performance. In short, my "average moving pace" was the MOST important metric I looked at to gauge and compare my performance, and I rank it alongside Aerobic/Anaerobic TE, Load, and VO2 Max as far as usefulness in my training. I do not see the logic of removing this metric, and I sincerely wish to see this metric reinstated in Garmin Connect. Everyone else I have spoken to, including my brother and parents who also have Garmin watches, feels the same.
            One other thing- to describe the singular importance of this metric, I would like to highlight how Strava displays data. When an activity is uploaded to Strava, the three metrics that are shown on the main screen are distance, average moving pace, and moving time. Perhaps this elucidates the significance of this metric, if one of the largest athletic platforms (Strava) considers this metric to be of primary importance. Please bring it back to Garmin Connect.
    Regards,
    DJ