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Max heart rate resetting

robertellson
over 5 years ago

When I sync my 245 with Garmin connect on Android, my max heart rate and the HR zones on the watch reset themselves. Is there a way I can stop this happening? At the moment I have to manually alter my max heart rate before every run.

  • 0 over 5 years ago

    We are looking into this issue and would like to ask for a couple of things from affected users to help us out. Please respond in the below format to help us investigate this. 

    • Do we have your permission to add your account to an open ticket?
    • Do you sync with GCM, Garmin Express, or both?
    • Do you change your HR zones on the device itself, or from in your account?
    • When you edit your HR zones, which section are you changing?
      • Running, Cycling, Swimming, Secondary?

    This information will be extremely helpful and we thank you all for your patience while we look into this further. 

  • 0 over 5 years ago in reply to Garmin-Blake

    Yes

    GCM

    Device and mobile app. Like others above, changing max heart rate in Garmin Connect online seemed to fix the problem

    Regular HR zones - no specific sport.

  • Former Member
    0 Former Member over 4 years ago in reply to tess

    Thank you!