Related
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Garmin Forerunner 245 Music will not connect to my phone.

Former Member
Former Member over 5 years ago

Tried off/on both device and phone, disconnecting from the app (now can't add it back), factory reset of both device and phone. I just get an error message saying "failed to pair". 

Any other suggestions other than returning to Garmin for refund?

  • Former Member
    0 Former Member over 5 years ago

    i'm facing the same issue. Anyone can help ?

  • Former Member
    0 Former Member over 5 years ago

    I have exactly the same issues. I've gone through all suggested troubleshooting steps, including resetting my Forerunner to factory settings and redownloading the app. Any assistance would be welcome. 

  • Former Member
    0 Former Member over 5 years ago in reply to Former Member

    Did anyone find a fix for this? I am having the same issue

  • 0 over 5 years ago

    Are you running the latest watch software? Perhaps connect to a computer with Garmin Express to check. Occasionally removing the Garmin Connect app and reinstalling it works too.

  • 0 over 5 years ago

    Also, on this sort of post please state what version software is on the watch, what phone you have and OS software version.

  • Former Member
    0 Former Member over 4 years ago

    I have some issue with version 5.30. I have erase all settings and data. Cannot add to mobile app. Any suggestion ? App founds but keep saying retry. I have deleted mobile app from iphone and nothing changed. Even restarted 

  • Former Member
    +1 Former Member over 4 years ago in reply to Former Member

    We have to remove Bluetooth devices also from phone menu. then adding again will successful. 

  • 0 over 4 years ago in reply to Former Member

    Also problem with my watch, until the few last days, connection was 24/7 from the day I've bought it.

  • 0 over 4 years ago

    When you do an initial connect via Bluetooth to Garmin Connect make sure to also turn on/ activate location (GPS) on your mobile phone. Connect requires permission to location in order to set up your device. Normally once the device is set up and synced once, no need to activate location anymore. Should work fine afterwards. Please try. 

  • 0 over 4 years ago

    One our to try to connect my iPhone 12 to my Garmin. I uninstall the app because I have problem that the Garmin stop sleep tracking and now I have nothing.... yes after 1,5 our and a lot of restart of mobile and watch it works. Garmin have som things to work on there to get it easy for us.