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Garmin Forerunner 245 Music will not connect to my phone.

Tried off/on both device and phone, disconnecting from the app (now can't add it back), factory reset of both device and phone. I just get an error message saying "failed to pair".

Any other suggestions other than returning to Garmin for refund?

Top Replies

9617150 over 4 years ago in reply to 9617150 +2 verified

We have to remove Bluetooth devices also from phone menu. then adding again will successful.
Salty over 4 years ago +1

Also, on this sort of post please state what version software is on the watch, what phone you have and OS software version.
8092852 over 3 years ago +1

Had the same problem. Went on Garmin chat and learned that the previous pairing I made with my iPad was the culprit. I had to delete the iPad's connection with the watch entirely in order to get the watch…

All Replies

0 8506733 over 5 years ago

i'm facing the same issue. Anyone can help ?

0 4460929 over 5 years ago

I have exactly the same issues. I've gone through all suggested troubleshooting steps, including resetting my Forerunner to factory settings and redownloading the app. Any assistance would be welcome.

0 1765546 over 4 years ago in reply to 4460929

Did anyone find a fix for this? I am having the same issue

0 Salty over 4 years ago

Are you running the latest watch software? Perhaps connect to a computer with Garmin Express to check. Occasionally removing the Garmin Connect app and reinstalling it works too.

0 Salty over 4 years ago

Also, on this sort of post please state what version software is on the watch, what phone you have and OS software version.

0 9617150 over 4 years ago

I have some issue with version 5.30. I have erase all settings and data. Cannot add to mobile app. Any suggestion ? App founds but keep saying retry. I have deleted mobile app from iphone and nothing changed. Even restarted

+1 9617150 over 4 years ago in reply to 9617150

We have to remove Bluetooth devices also from phone menu. then adding again will successful.

0 bisanu over 4 years ago in reply to 9617150

Also problem with my watch, until the few last days, connection was 24/7 from the day I've bought it.

0 spike over 4 years ago

When you do an initial connect via Bluetooth to Garmin Connect make sure to also turn on/ activate location (GPS) on your mobile phone. Connect requires permission to location in order to set up your device. Normally once the device is set up and synced once, no need to activate location anymore. Should work fine afterwards. Please try.

0 6283147 over 4 years ago

One our to try to connect my iPhone 12 to my Garmin. I uninstall the app because I have problem that the Garmin stop sleep tracking and now I have nothing.... yes after 1,5 our and a lot of restart of mobile and watch it works. Garmin have som things to work on there to get it easy for us.