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update: no more step tracking, sleep and inconsistent heart rate

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Since the last update, the watch has become unusable: no longer sleep tracking, steps are no longer counted and the heart rate is completely inconsistent
  • 0

    Seeing the same issue with my forerunner 165. Steps heart rate sleep tracking, slowness. 

  • 0

    I’ve been experiencing the exact same issue since last weekend. I have an FR165 and the current software version is 27.09.

  • 0

    I'm also experiencing the same problem. Yesterday, my heart rate was dropping intermittently, from 135-140 to around 70. This only happened on my second run after the update. I didn't have any problems before the 27/09 version. Could you please check and fix this ASAP?

  • 0 in reply to Garmin - KS

    I am having the same issue, my watch stopped recording sleep and step data 2 days ago. It has recorded and synced activities just fine.

  • 0 in reply to Garmin - KS

    Hi, I also have this issue: pace, SPM, HR, and sleep are all over the place. Pausing or starting an activity is really slow (the watch freezes for a bit). Tried restarting and and updating through Garmin Express but did not fix it. I've had these issues since last weekend. 

  • 0

    I have similar issues with my Forerunner 165. It updated to 27.09 this morning, and since then none of the sensors seem to work. It doesn't measure heart rate at all. It doesn't count steps at all. And it can't connect go GPS at all. Worked just fine before the update. I reset the watch several times but that didn't help

  • 0 in reply to Garmin - KS

    Hi...Any update on this?

  • 0 in reply to Garmin - KS

    Nothing working? No steps recording or heart rate. Seems like a major bug judging by responses. Luckily I have Instinct solar 2s for backup. 

  • 0

    does someone of you know if Garmin is working on this? do you have any responses on this from Garmin? Or do they ignore it and accept that millions of FR 165 and other devices are useless from now on... In a company like this, this should not happen when you have Sw development processes...

  • 0

    Installed the update on my 165 Music. HR sensor still works but seems to lag in picking up increases. Glances list also seems to have a bit more lag when scrolling. Menus too. Step counting 'works' but increases more than I think it should. Not a good update, I hope they fix it soon. They should really provide a way to roll back to older firmware, and test more before releasing software.