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Multiplied display during activity on Forerunner 165 Music

Kaciska
1 month ago

I have problem with display during activity. If I start any activity, after some while the display is multiplied. It works, the activity can be saved. It occurs only during activity. I have all actual updates, I tried to turn on/turn off. I also updated it via Garmin Express. But it still happens. Please, do you have any experience with this? Thank you.

  • 0 9 days ago in reply to 5304444

    You took the words right out of my mouth! I am beyond furious and have been looking at different brands of watches because Garmin has been absolutely terrible to work with. If it's a software issue, then this is on Garmin and we should be getting some type of refund for their product that is not working. For customer service to be so nonchalant about it, is just wild to me! Such a disappointment!

  • 0 9 days ago in reply to 1545512

    I don't blame you for not trying it because after reading that, I wouldn't have tried it either!

  • 0 9 days ago

    Hoping like everybody else that this is a software issue that's fixed soon - but wondering why it only happens to some of us and not the entire Garmin 165 population. 

    Is there a chance this has affected a batch of watches with a specific hardware fault? 

    I bought my watch about two months ago and it never once worked properly - wondering for my peace of mind if there are others out there who have older watches that worked absolutely fine for months until 22.24 came along....??  

  • 0 9 days ago in reply to bcchampshire

    Yep, me and probably everyone that stated that 22.24 caused the issue.

  • 0 9 days ago

    "I reported this issue to the GARMIN KOREA team, and they responded that they are aware of the problem and currently working on a firmware update. It seems that the update is expected to be released sometime after mid-April. Since I have a marathon race this Saturday and can't use the watch screen properly, I'm planning to set up voice notifications and run the race that way."

  • 0 9 days ago

    "I reported this issue to the GARMIN KOREA team, and they responded that they are aware of the problem and currently working on a firmware update. It seems that the update is expected to be released sometime after mid-April. Since I have a marathon race this Saturday and can't use the watch screen properly, I'm planning to set up voice notifications and run the race that way."

  • 0 9 days ago

    It's been over a month now and still no update, WHAT THE *** GARMIN?? Roll back the breaking changes and then work on the problems without us users suffering, how is that so difficult? My wife and me both own FR165s and eeeevery single run it's the same problem. It's so frustrating, wtf are they doing??

  • +1 6 days ago

    All, 

    This has been fixed in our Hotfix, software version 22.26. If you are still experiencing the issue on 22.26, please begin a new thread. 

    Thank you for your patience as we investigated this disruption!