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HRM Pro Plus does not appear in the activities

Sebastian_1976 9 months ago

Hey community, please help me.
So far, my watch and HRM have been shown as devices used in my activities. For some time now, the HRM is no longer displayed in the activities.
I have to download the heart rate data manually after each activity.
The HRM is connected to the app, it is connected to the watch (Fenix 3 HR), the app shows that the HRM has been synchronized. And yet the information from the HRM is not assigned to the activity (at least not automatically).
I have reinstalled both the watch and the HRM on the app, etc.
What can I do?
Many thanks and best regards

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0 Adam-1972 9 months ago

You need to connect your HRM directly to your watch to have all data synchronized automatically.
And connection need to be establish over ANT+.

0 Sebastian_1976 9 months ago in reply to Adam-1972

Hey Adam,
thanks for your reply. Yes, that was exactly my idea. In fact, the HRM is also directly connected to the watch. I also check whether the connection is really established before each unit.
Well, a mystery...

0 Adam-1972 9 months ago in reply to Sebastian_1976

Ok.
To be perfectly clear.
You are sure that your HRM Pro is connected to your watch during activity and you still don’t see it in activity data after it ends?

Is this connection over ANT+ or Bluetooth?