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Tacx app not reading BPM from HRM Dual

I am using Samsung Tab S8 ultra tablet. The HRM dual is showing as connected in the app but BPM is not shown. It's very annoying.

Hrm Dual is working with edge 840 and Fenix 7. 

I disconnecte it rom all other devices, and still nothing. I just started the subscription, but it looks like I will need to cancel it. I see this is a common problem on different devices.