HRM-Pro Plus bluetooth and Garmin Connect cannot sync

Hello,

I'm pleased to announce, that I've got a helpful mail from the Garmin support. It worked for me. Here are the instructions:

Remove the Garmin Device from Garmin Connect Mobile

1. Open the Garmin Connect Mobile App
   1. Android - Tap the 3 lines in the upper left corner
   2. iPhone - Tap More
2. Touch Garmin Devices
3. Touch the name of your device
4. Touch the three dots in the top right corner
5. Touch Remove Device
6. Confirm you want to Remove the Device

Remove the Garmin Device from your Smartphone’s Bluetooth Settings:

1. Go into your Smartphone’s Settings
2. Locate Bluetooth
3. Locate the Garmin Device listed in your Bluetooth
4. Remove, Unpair, or Forget the Garmin Device from the Phone’s Bluetooth Settings
5. Confirm the Garmin Device is no longer listed in the Phone’s Bluetooth Settings
6. Restart your Phone

Remove the HRM Pro Plus from Paired Devices/Watches:

• Remove the HRM Pro Plus as a sensor from the Forerunner 955 Solar
• Remove the HRM Pro Plus as a sensor from the Edge 530

Remove or Replace the Battery:

• https://www8.garmin.com/manuals/webhelp/GUID-57B75051-8E96-44B8-A89E-470B3E3BCD32/EN-US/GUID-D3127CF4-417D-4186-8082-9B4C7A006807.html
• Be sure to leave the battery compartment empty for at least 30 seconds to allow the HRM to reset. Ideally leave empty for 5 minutes.

Re-Pair the HRM-Pro Plus with the Garmin Connect app:

• https://www8.garmin.com/manuals/webhelp/GUID-57B75051-8E96-44B8-A89E-470B3E3BCD32/EN-US/GUID-BA221E23-F925-42CF-955B-49FF84425B88.html

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