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HRM-PRO and TacX app

Hello,

I start to use a hrm-pro with the TacX app from Windows Store on my notebook. The problem is that after I connect it to notebook, the app TacX recognize the strap but after this constantly begins to lose signal (a pop up appears) and even in a workout it is losing signal (shows 0 beats in the hrm panel) for a few second and then starts again. If I take a break the signal is lost forever and when I resume the remaining workout is without heart beats.

I think that is a problem from the TacX app, in Windows, in notification bar the strap stays connected. Some opinions?

Thanks,