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HRM pro not counting steps

1822148 over 3 years ago

I wore my HRM pro all day today without the watch and it didn't count my steps.

It was counting my steps fine last week without the watch.

Any ideas why this happened?

0 1abddc03b6d943d696269bf1861f211c over 2 years ago

I have this issue also. Any solutions to get it working?

0 Adam-1972 over 2 years ago in reply to 1abddc03b6d943d696269bf1861f211c

Did you synchronized it with your mobile?

0 1abddc03b6d943d696269bf1861f211c over 2 years ago in reply to Adam-1972

Yes, it's synchronizing all other data with my mobile but not steps. It has been like this couple of weeks now. Before that also steps were synchronized

0 Adam-1972 over 2 years ago in reply to 1abddc03b6d943d696269bf1861f211c

Maybe one time issue, if it will return I suggest report it to Garmin support.

0 4508548 over 2 years ago

I have this problem also since friday, reinstalling, disconnecting or battery replacement did not help. I do not know what to do!

0 1abddc03b6d943d696269bf1861f211c over 2 years ago in reply to 4508548

I took battery out for a while and inserted it back. Then steps were also synchronized after training today. However something weird there is still because Garmin Connect reports it's firmware version as v. 0.

0 4508548 over 2 years ago

In my case, even restarting the device or battery change did not help. I tried everything. Seems like there is an issue with bluetooth , both HRM and foot pod sensors in the strap works fine, my Fenix 5 Pro can get the data via ANT+, but syncing via Bluetooth witch Connect app is not possible. I sent my device to the service, because there is nothing more to try