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Speed & Cadence sensor 2 pairing problems with iPad Pro 12.9"

The new sensors 2 pair immediately with Garmin 1030 and iPhone 8, but not on iPad Pro 12.9
After disconnecting and forget devices everywhere on Garmin 1030 and iPhone, still iPAD Pro won't work.
When I start the Gamin Connect on the iPad, it sees the Speed Sensor, asks to pair, but won't pair ending with..try again

I want to use Kinomap on iPad Pro. It works in a split second with iPhone 8, but not on the iPad Pro.
Kinomap connects Cadence but keeps data 0,
Kinomap does not connect Speed

All firmware and apps and iOS are up-to date
Please help, it seems to be an iPad Pro problem ?!

Top Replies

villa-verde16 over 4 years ago in reply to 9930431 +1

Even pairing of the speed sensor does not work on iPad Pro, not in Garmin Connect and not on Kinomap. Garmin Connect and Kinomap see the speed sensor but pairing fails!

Everything works immediately on…

All Replies

0 villa-verde16 over 4 years ago

I have updated the iPad to 13.3, Still no succes to pair the Speed & Cadence Sensor 2. If I pair them with iPhone 8, Garmin Connect registers them,. Naxt I start Garmin Connect on the iPad and it says: registered sensors found, but not yet paired to the iOS device. If I continue, this fails, also if I forget the sensors on the iPhone. I am desperate with the iPad

0 9930431 over 4 years ago

Please contact our support desk at [email protected]. No doubt were will fix this issue.

0 villa-verde16 over 4 years ago in reply to 9930431

It is a Bluetooth problem with the new sensors 2 pairing to iPad Pro 12.9 Both Garmin Connect and Kinomap face the same problem!

0 9930431 over 4 years ago in reply to villa-verde16

On kinomap, you have to pair at first the speed cadence as primary sensor, then add the cadence sensor as secondary sensor.

0 villa-verde16 over 4 years ago in reply to 9930431

Even pairing of the speed sensor does not work on iPad Pro, not in Garmin Connect and not on Kinomap. Garmin Connect and Kinomap see the speed sensor but pairing fails!

Everything works immediately on iPhone 8 but not on iPad Pro even if I forget all device on the iPhone!

0 villa-verde16 over 4 years ago in reply to villa-verde16

Pairing of the speed sensor does still does not work on iPad Pro Garmin Connect.
Please help !!

0 villa-verde16 over 4 years ago

Pairing of the speed sensor 2 does still does not work on iPad Pro 12.9 inch with Garmin Connect.

Has this been tested by Garmin? Please Garmin respond to me, I am waiting for 2 month now