Why do my rides not save sometimes?

Question

I've rode 3 different times and nothing saved. The last time my app just restarted to the point where I had just started from after I completed the stage so it was all lost

Garmin - AL · Answer

The Tacx Desktop app offers a demo mode allowing you to view different features prior to pairing a trainer. When the app is in demo mode you are not able to save workouts. If you are not able to save a workout, ensure that the demo mode is disabled by doing the following:

Open the Tacx Desktop app.

Click Device Manager .

Click Disconnect beneath DEMO .

Pair your trainer.

Once the Tacx Desktop app is no longer in demo mode and your trainer is fully paired, you will be able to save your completed workouts.