Power loss - free wheel

My pedals do not seem to engage the wheel anymore. The app and the dashboard provide a rating on RPM but 0 watt being pushed. It feels similar to what would happen in case of a chain break for a normal bike. Has anybody seen this before?

0 Garmin-Patrick over 3 years ago

greywombat - It sounds like your belt may have broken. Have you contacted Garmin Support about this? Where are you located?

0 greywombat over 3 years ago in reply to Garmin-Patrick

Hi Patrick. Belt was fine. It seems to be a problem with the wheel axis or bearings. I have contacted Garmin and UPS picked up the bike yesterday. I hope they can either fix or replace relatively quickly...as we are getting into a new confinement and the bike is rather useful in that context!

0 greywombat over 3 years ago in reply to greywombat

I am located in Belgium

0 greywombat over 3 years ago in reply to greywombat

Hi Patrick. My bike has been dead for three weeks and gone back to Garmin for two. I have no news from anybody. I have emailed service and am not getting any answer. This is pretty poor for a piece of kit in excess of €2500. This is seriously driving me to move all my kit to Wahoo or other vendors. There is a serious issue with Tacx after sale services and I suggest someone fixes it. Covid is not an excuse. It is the reality we all live with...

0 Garmin-Patrick over 3 years ago in reply to greywombat

Oh no! I'll follow up with the team in Belgium and get you an update.

0 greywombat over 3 years ago in reply to Garmin-Patrick

Thanks. That would be much appreciated.

0 7037006 over 3 years ago

My bike just had this issue today. This is my third bike smart and I will need to ask for a refund. The first came broken, the second had a grinding sound and the flywheel seized up, and this third one now has the free wheel.

I really wanted to like this bike, but I only give products three tries.

0 Benoit over 3 years ago

greywombat, I broke my belt this Friday after 5 months of usage. Do you receive any news from Garmin support ?

Still waiting a respond form SAV regarding my issue, hope I will receive a new belt and nothing else than a defective belt is in cause.

0 Lain_OTN over 2 years ago

I'm experiencing exactly the same issue since 4 days ago. I wrote to Garmin yesterday and waiting for an answer.

0 Lain_OTN over 2 years ago in reply to Lain_OTN

Contacted garmin/tacx support, they send me a new bike frame and honestly pretty good experience, sent the broken one a Monday, the Thursday same week I receive the replacement.
Thanks garmin.