Zwift connection to Neo Bike Plus is unstable.

I'm not having any connection issue between the Garmin/Tacx app and the Neo Bike Plus.

However, connecting with Zwift has problems. During a 72 minute workout I lost connection 3 times with Zwift. I've tried both Bluetooth and ANT for all sensors in as many combinations I could think of. I've also tried changing HRMs - Polare H9 and Garmin 010-12883-00 HRM-Dual Heart Rate Monitor. Anybody know what the trick is to staying connected to Zwift?

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0 Dave over 1 year ago

BTW, this is on Android.

0 AlbertoGaMo over 1 year ago in reply to Dave

I'm waiting for the bike plus but according to my experience in Zwift it's more probable to be an issue on the android side.

Which one are you using? Model and software version.

For example, I have had issues since my Samsung upgraded to android 13. Problems with ant+ and the issues with Bluetooth are always there when you use Zwift on a crowded day.

0 Dave over 1 year ago in reply to AlbertoGaMo

Samsung Tab S7 FE (Android 12) is what I'm using. It doesn't have ANT+built in.

I think the Tacx app may have been fighting with connections. The Tacx app doesn't have any problems staying connected to the trainer.

This is how I run zwift sessions now.

Reboot tablet

Plug in trainer, I unplug it between sessions to ensure it's not connected to anything.

Start pedaling.

Start indoor bike on Fenix 7 SS

Press and hold on Tacx app, go to info, force quit. Just to be sure.

Launch Zwift on tablet, go to pairing screen. If all goes well power, cadence, control, and HRM will connect on their own.

Start Ride.

0 AlbertoGaMo over 1 year ago in reply to Dave

It should work. I use an ant+ dongle with my Samsung Tab S8 because the ant+ connection works better for me in Zwift.

As soon as I receive the bike I'll test it and as the installation is similar to yours( mine is a Samsung tab S8 and an epix 2) I'll let you know.

Anyway you could contact Garmin support to open a ticket to investigate your case.

0 Dave over 1 year ago in reply to AlbertoGaMo

The Tab S8 doesn't have ANT+ (per this spec sheet https://www.sammobile.com/samsung/galaxy-tab-s8/specs/), are you going to use an external dongle?

0 AlbertoGaMo over 1 year ago in reply to Dave

Indeed ..that's why I use an usb ant+ dongle

0 Dave over 1 year ago in reply to AlbertoGaMo

Sorry, I must have been in a hurry and didn't read your response.

No problems this morning following the steps I mentioned earlier. I have a group ride scheduled for tomorrow, I hope tech doesn't become an issue.

0 Dave over 1 year ago in reply to Dave

Connection failure occurred at 8 or so miles during the group ride.

The above steps don't seem to be helping much after all. Somewhere, in the 8 to 10 miles into the ride the connections are lost. I feel like I'm at square one with this.

0 AlbertoGaMo over 1 year ago in reply to Dave

Open a ticket and I suppose they will ask you to access your account and send them a diagnostic report.

It has been useful for me in the past.

Hope it helps

0 Dave over 1 year ago in reply to AlbertoGaMo

Thanks, being at square one I decided a whole new approach was in order.

I installed Zwift on a Dell Inspiron 7373 and went for a ride. It worked perfectly and I completed a ride!

The tablet giving me fits is a Samsung Galaxy Tab S7 FE. I had to replace my Samsung Galaxy s21 5G because the bluetooth didn't work well with my hearing aids. I'm starting to see a trend here.