Graph QL error

6426147 24 days ago

On Friday 12 Sept I was able to ride a GPS ride on my TACX 2T NEO, but today Monday 15 Sept i got a 'GraphQL Error' when i tried to load the ride. Can anyone help me?

Top Replies

4666088 16 days ago +1

This could mean that your subscription has expired
You can double check this by opening an Internet browser
Then go to cloud.tacx.com and log in with the same account as you do on the App and then go to…

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0 4666088 16 days ago

This could mean that your subscription has expired
You can double check this by opening an Internet browser
Then go to cloud.tacx.com and log in with the same account as you do on the App and then go to Subscriptions and Settings
there you can see if this is expired or not

0 3029428 16 days ago in reply to 4666088

This is what resolved it for me! Was also having the GraphQL error. Unfortunately, no more free routes for us :/