TACX Alpine Support Thread!

I got my second TACX Alpine today. While setting it up everything went flawless. I did the firmware update without any issues. I was able to ride about 8 miles on Zwift and everything worked fine. 3 or 4 hours later, I tried to connect to the Alpine with my iPhone and Tacx Training app and it was not possible. I had to Forget the bluetooth device and pair it again in order to connect with my iPhone. This is the second Alpine showing the same issue. I returned one this weekend and ordered this second unit from Garmin and it is showing the same problem. I came to the conclusion that it is a bug in the latest firmware because with firmware 6.0.0 I had no problem during setup. All the connectivity issues started after the firmware update. The same issue is now affecting steering over Zwift because the Alpine is not connecting over BT. My NEO 2T is working fine over BT and ANT+ but looks like firmware v2.6.0 and v7.0.3 for the Alpine broke BT connectivity for some. I already communicated this issue to Garmin. Let’s see what they respond.