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TACX Alpine Support Thread!

enricoclaudio
1 month ago

Hi Moderators,

Could any of you please open a dedicated thread for the TACX Alpine? I got mine installed today and would like to report a bug regarding connection between the TACX Training app and the Alpine. Also I would like to share my impressions regarding the Alpine.


Thanks!

Enrico Castagnetti 

  • 0 1 month ago

    I got my second TACX Alpine today. While setting it up everything went flawless. I did the firmware update without any issues. I was able to ride about 8 miles on Zwift and everything worked fine. 3 or 4 hours later, I tried to connect to the Alpine with my iPhone and Tacx Training app and it was not possible. I had to Forget the bluetooth device and pair it again in order to connect with my iPhone. This is the second Alpine showing the same issue. I returned one this weekend and ordered this second unit from Garmin and it is showing the same problem. I came to the conclusion that it is a bug in the latest firmware because with firmware 6.0.0 I had no problem during setup. All the connectivity issues started after the firmware update. The same issue is now affecting steering over Zwift because the Alpine is not connecting over BT. My NEO 2T is working fine over BT and ANT+ but looks like firmware v2.6.0 and v7.0.3 for the Alpine broke BT connectivity for some. I already communicated this issue to Garmin. Let’s see what they respond. 

  • 0 2 days ago

    did anyone notice high pitched noises sometimes? as if something is resonating

  • 0 1 day ago in reply to 9581514

    I did not notice any pitched noises in the units I returned. 

  • 0 1 day ago

    mine also does knocking sound when it changes direction and  the high pitched resonance sounds seem only audible when it is controlled by zwift. if i tap control buttons, there are no any through all the travel.
    also i noticed i have to enable pairing (auto long press) every time in order zwift to detect it

    YT - /shorts/qcRP-Yx-zQA