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Any plans to support Zwift Virtual shifting on Neo2T ????

Juan Flores
1 month ago

Hello Garmin,

To begin, I have already submitted my "Idea" to Garmin about adding this support, but like many other customers...i've been ignored and no response nor announement has been published as of today. Hence, I am requesting you to please answer if you are going to add support for Virtual Shifting ? I am Neo2T and Neo3 M user and even with the best trainers I can't use virtual shifting and can't use zwift cog either (to avoid wear to my drivetrain and even purchase a zwift bike dedicated for training). Please reply, like me...many of us are waiting for this feature.

Thanks.

  • 0 1 month ago

    Thanks for reaching out.

    There have been several threads on this topic since the first rollout of Zwift's virtual shifting function. We are continuing to investigate bringing more compatibility and more features to Tacx trainers, and will share more details when available.

    Some 3rd party apps can bridge smart trainer connections and allow virtual shifting support in Zwift. A true integration of Tacx hardware with Zwift software involves both parties, and it would be equally helpful for Tacx users to ask Zwift about expanding their virtual shifting support.

    I appreciate your patience, I will be updating several threads regarding this feature request when more info is available.

  • 0 1 month ago in reply to Garmin-Clayton

    Hi Clayton. 

    Thanks for your reply and I will appreciate if you guys could please collaborate with Zwift as well. As a Zwift user I have just opened a support case with them requesting their collaboration to add this feature and work with Garmin so that we, your customers, can enjoy this feature and continue using your products without any issues. I will share their reply here once I get it. 

    Thanks.

  • 0 1 month ago

    All,

    https://forums.zwift.com/t/zwift-virtual-shifting-support-for-garmin-tacx-indoor-trainers/647945

    Please comment and Vote in this new Discussion that I opened in Zwift Forums - Feature Request, the more people we comment the more voices they will hear. I have requested to add this support to Garmin TACX trainers, please tell your friends to comment so we can have massive presence and Zwift Developers make this happen:

  • 0 1 month ago in reply to Garmin-Clayton

    Clayton,

    I have a Zwift answer from my Support Ticket and Zwift Forums:

    Forums:

    forums.zwift.com/.../647945

    ShujishoojCommunity Forum Manager
    25m

    @Juan_Flores_Mezcal_R

    Shuji at Zwift HQ here. We’ve been busy expanding the number of third party trainer brands compatible with Virtual Shifting It is true that these partnerships require considerable time and resources by both parties to bring to market. We ask for your patience while we continue that work with others whose trainers are not quite there yet.

    Support Ticket:

    "Hi Juan,

    Thanks for contacting Zwift! My name is Haziel, and I am an eCommerce Specialist here at Zwift.

    I completely understand how important virtual shifting is for you to fully enjoy your Zwift experience. It means a lot to know that you're interested in getting the most out of our platform, and I'm more than happy to assist you with any concerns.

    It’s worth noting that the main challenge with compatibility for other trainers usually is related to firmware limitations. I highly encourage you to check out our article on Zwift Ready Compatibility, which outlines the compatible trainers with virtual shifting.

    I’m happy to share that we’re actively working on expanding the options for virtual shifting! We’ve recently introduced trainers like the Elite Direto XR / XR-T, JetBlack Volt V2, and Van Rysel, which may be of interest to you.

    I’ve also shared your feedback with our development team, and I encourage you to participate in the Zwift Forums at https://forums.zwift.com​..These forums are a fantastic way to connect with the community, share your ideas, and gain support for your suggestions. The more voices we hear, the better chance we have to make improvements!

    If you’re considering setting up for virtual shifting, I highly recommend the Zwift Ride. Alternatively, if you plan to upgrade your trainer in the future, consider options like the Wahoo KICKR CORE Zwift One or the Wahoo KICKR CORE with Cassette, both of which include a 1-year Zwift membership. We often have promotions, so you might find a great deal!

    It’s truly a pleasure your time and interest in Zwift, and please remember that we’re always here for any further questions or requests you may have. Your satisfaction is our priority!

    Ride On.
    Haziel P
    Member Experience Agent
    Zwift"

    Please let me know if we need to do something else. The Forum is open for us to Vote as well, so I encourage all TACX users to open the Topic discussion that I shared above and click to Vote.

  • 0 1 month ago

    Dear Garmin/Clayton

    Zwift is the best and the most used application for indoor training. The fact is that if you do not arrange for virtual shifting for your old trainer, we all have no other choice to change our trainer for your competitors and we will never get back.......are you sure you want this?