Neo2T Zwift virtual shifting software support required

Zwift ride frame is now available for sale independently. This gives Garmin a last chance to stay in business by upgrading their trainer software to support zwift virtual shifting.

Top Replies

Garmin-Clayton 14 days ago +1 verified

We are excited to share that firmware updates supporting virtual shifting in Zwift are now available.

By using a Tacx NEO 2T or 3M paired with Zwift Cog and Click, cyclists can enjoy smooth, silent virtual…
Russy. 9 months ago +13

I reached out to support on this same query and I was told to submit an idea. I wish they would do it as I love my Neo but also want to keep up with new tech. If virtual shifting is not on the roadmap…
8427949 7 months ago in reply to Russy. +3

Garmin. Pls update Your firmware.
andymak 4 months ago in reply to L.Rouge +3

I saw that as well and immediately saw it as a good sign, however, Ray didn't say anything about Garmin/Tacx. My 2T has served me well since the start of COVID, but I will not get another nor a 3T…

All Replies

0 Garmin-Clayton 14 days ago in reply to 3132681

3132681 this software feature update is only available for NEO 2, NEO 2T and NEO 3M trainers.

0 Garmin-Clayton 14 days ago in reply to 0afb7d28a43a47c8b7ac05eb63690943

Yes, this software update is also available for NEO 2 (non-T) trainers. After updating the Tacx Training App and connecting the NEO 2, you will have an option to install a new trainer firmware

0 steppinrazr 14 days ago in reply to Garmin-Clayton

Excellent News, thanks Clayton.

0 revord62 14 days ago in reply to Garmin-Clayton

I updated my Neo 2 SE to firmware 2.6.0 and it no longer connected to my laptop over Bluetooth. I wanted to test it before buying Zwift click buttons but probably won't work without a stable Bluetooth connection.

It initially connects over Bluetooth but drops connection after a few seconts

It was working before the update

Ant+ is still working

0 Garmin-Clayton 14 days ago in reply to revord62

revord62please be sure the device (phone or computer) running the Tacx App is restarted (powered off and on) before testing again.

Tacx trainers will only make one Bluetooth connection and would have occupied this connection with the Tacx App while installing the new firmware. If the NEO is still connecting to the Tacx App it will be unavailable for a new Bluetooth connection with Zwift's app.

See Why Won't My Tacx Smart Trainer Pair With My Training Application? for details about what the NEO status LEDs indicate

0 revord62 14 days ago in reply to Garmin-Clayton

I just tested with Zwift installed on an Android device and Bluetooth connection was stable so the problem could be with my laptop

0 3132681 4 days ago in reply to Garmin-Clayton

Yes that’s understood, but my questions is whether we can expect the update to be made to the Neo T2800 as well? If not, why is that?

thanks

0 Luko79 4 days ago in reply to 3132681

never. the T2800 (the Neo Gen1) has different communication chipset (slower Bluetooth /only 1HZ mode vs 4HZ Neo2 series/ than the Neo2 or Neo2SE Neo2T) so it has hardware limitation. the 2nd thing is the Neo1 is 10years old, there is no support for such an old devices (nowhere in the industry )

btw, i have Neo1 since 2015 october

0 seb.estenssoro 1 day ago

Great Job Garmin! I tried the update this morning and there is a TACTILE SHIFT that I have not experienced with other virtual shifting enabled trainers. There is a slight "bump" and pressure on/off that feels just like a real bike and derailleur. I know it took a while but I do think they spent the time getting it right.