Loss of resistance, no lights and Fan running constantly

Hey guys, today I was using zwift and suddenly the Neo stopped having resistance and its fans were on maximum. The Neo 2T is from 2020 and no longer has a warranty. Any idea what it could be or how to fix it?

I tell you, I have spoken with Garmin International. They opened a support case for me, asked me for a video and referred me to the local importer in Argentina (Garmin Argentina / Ultralight). I took the equipment to Garmin Argentina and they told me that they do not fix equipment out of warranty, but since I had generated a support request at Garmin International they were going to review it. I am very frustrated with this situation, it is too expensive equipment not to be able to repair it.