Tacx NEO 2T no resistance and smells like it got burned

Hi there

I was using my Tacx NEO 2T with zwift and suddenly it stopped having resistance and smelling like it got burned.

The device was still recognizable on zwift but no resistance and then it even lost the ability to connect to both zwift or the utility app.

When plugged in, the fan is working, but no lights are turned on.

any help would be appreciated.

Top Replies

Alex Masalovich over 3 years ago +1

8643295 said:
the fan is working, but no lights are turned on.

It is likely that some elements on the printed circuit board will need to be replaced:
https://www.facebook.com/groups/TacxNeoOwners/posts…
eddieandrews over 1 year ago +1

Exactly the same issue has just happened to me. 31 months old so 7 months outside of warranty. It sounds like a common fault so I'm wondering if it's an issue with some units. Will post back what happens…

All Replies

0 Alex Masalovich over 3 years ago

8643295 said:
the fan is working, but no lights are turned on.

It is likely that some elements on the printed circuit board will need to be replaced:
https://www.facebook.com/groups/TacxNeoOwners/posts/3259787070915275/
https://www.facebook.com/groups/TacxNeoOwners/posts/3135706836656633/

0 8643295 over 3 years ago in reply to Alex Masalovich

Thanks for the feedback Alex.

Any chances you know if this is this something that Garmin usually takes care off?

(still waiting for the approval on the fb groups)

thanks in advance!

0 Alex Masalovich over 3 years ago in reply to 8643295

Garmin's employees are inactive neither here on the forum, nor in the specified group on Facebook. To contact Garmin use their support page.

0 8643295 over 3 years ago in reply to Alex Masalovich

I have contacted them through the support and waiting.

once again help!

0 eezytiger over 3 years ago in reply to 8643295

Fastest way to get quick response is phone or chat.

When I last had a Neo 2 (not 2T) failure I had a chat session online about the problem and return shipping labels emailed to me by the end of the chat session. I boxed it up and dropped it off for UPS (prepaid by Garmin) that afternoon and had my replacement within one week.

If you email them a reply can take days in my experience, but is very unpredictable.

0 8643295 over 3 years ago in reply to eezytiger

Thanks for the advise!

Unfortunately (for this case) I am based in Tokyo and as far as I know there is no chat to talk through.

have send them a mail but two days later they just said that it takes 3 weeks to deal with the case and we have not even started..

honestly this is really surprising considering tacx 2t is the most expensive machine in the market and I would expect some top notch support.. but I guess we have to learn some stuff the difficult way.

0 martyc5674 over 2 years ago in reply to 8643295

Did you get this sorted?- I gave same issue unit is about 18 months old, pretty low usage aswell.

0 eddieandrews over 1 year ago

Exactly the same issue has just happened to me. 31 months old so 7 months outside of warranty. It sounds like a common fault so I'm wondering if it's an issue with some units. Will post back what happens with my Garmin support ticket and how they deal with it. I can't afford to fork out this much cash for a product that lasts for just over 2 years!

** update ** Garmin we’re really helpful and understanding about the fault. Currently receiving a replacement.