Hi, recently I was cycling at a steady 100w then had a strong burning smell, overheating, ERG mode changed to disabled then loss of all resistance, I have raised a case with Garmin. Is this a bearing issue or something else? Any help would be appreciated
I've had this fault on a Neo 1 and Neo 2, due to the fan either getting jammed by internal debris (Neo 1) or simply failing (Neo 2).
With the Neo 1 was able to get the fan spinning again by working…
Refurbished replacement, I had to pay the cost due to being out of warranty! Sorry but I think you join us with the same issue on Neo 2 and 2T
The most recent was a refurbished unit, but it looked mint. I'm not sure about the older replacements. All as good as new if not actually new. The first two replacements were shipped in retail boxes, so…
If you're in the UK and have no luck with Garmin you could try Rich Webb in the Neo Facebook Group. I've no personal dealings with the guy, but the vibe looks very positive. He's built quite the cottage industry for Neo servicing and repairs.
The other problem is that Garmin bought tacx and they do nothing to correct this well known problem !!!!
When you ear the FAN, you understand it is a ridiculous one.
If you use Tacx with ambiant temperature under 20 degrees, it's ok....over 20°C....it's dead if you develop prolonged power....it smell and it stops......sometime...it's to late...all burned....and you Tacx neo smart you paid 1300 euros...is dead....A shame !!!!
Problem was known with Tacx neo smart..... NOTHING changed with Neo smart 2 !!!!!
I send many mail to Garmin....no answer.....
So buy Wahoo kickr, you will be happy 
Didier
