New unit dead within five minutes!!

After receiving the Neo 2T trainer and setting it up it lost all power five minutes after I started cycling. There were no lights on the unit and just a flashing light on the power adapter. I've tried the 60 minute reset but it appears there's not much else I can do. Not sure if this is a known problem but I see on this forum its not the first time it's happened.

I'm waiting to hear back from Garmin as to what they're planning on doing.  This unit requires a big spend so the real test now will be weather or not they can replace the unit without too much fuss. In the meantime if anyone knows of a fix for this please let me know. I'll also post full details here on what support Garmin provides.