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Neo 2t bluetooth and ant+ not working

Former Member
Former Member over 5 years ago

I bought a Tacx Neo 2T on the weekend, took it home, set it up and rode Zwift for 30 minutes to try it out. Paired right away the first time without any problems. After my ride I downloaded the Tacx utility app to update the firmware. 

Immediately following the firmware update I tried logging back into zwift, unfortunately the trainer was not able to connect with my mac mini (2019). I did all the things I'm used to doing in this situation, restarting devices, unplugging and plugging devices back in, closing and opening apps. I turned the bluetooth off on my phone, then turned my phone off altogether so it did not interfere with the Tacx trying to connect with the computer. Still nothing. Fast forward a day later, I tried seeing if the Tacx would connect to my macbook pro, which I used many times to run zwift with my Wahoo Kickr. Still doesn't recognize the trainer. I once again opened the utility app, which does recognize the trainer, this time I watched the bluetooth light on the side of the trainer to see what was going on. Turns on when connected to the app then off when I disconnect it. Other than the phone app the bluetooth light never comes on.

So then I pulled out an old ant+ dongle to see if that would work as I am getting sick of this trainer not working. Still won't connect and Zwift still cannot detect it. 

I'm starting to get fed up with this trainer and am ready to return it. I owned a Tacx years ago and got rid of it because of problems like this. I have onwed several Wahoo trainers since then and have not had a problem, is it just my luck?

Why did it work before updating the software and now won't connect at all, no matter what I do?

Hopefully someone has a solution, I really like the idea of this new 2T. 

Thanks,

  • 0 over 3 years ago in reply to moriori

    Bluetooth uses one-to-one connections to devices and so can only connect to one device at a time. Your Macbook Air also needs to support Bluetooth 4.0 or higher.

    As you have already connected your Tacx NEO 2T to you phone this currently has the connection so the Macbook Air will not be able to connect.

    You will need to break the connection with the phone to give the Macbook Air a chance to connect. Power down the Tacx NEO 2T, power down the phone, and power down the Macbook Air. With the phone still powered down power up the Macbook Air and Tacx NEO 2T. Hopefully they should be able to connect now.

  • 0 over 3 years ago

    Download the free app nrf Toolbox voor IOS. It is for BT, not Ant+. See if you can contact wiith the cycling speed cadence service of your Tacx.

  • 0 over 1 year ago in reply to bps51

    Thanks for this tip.  Disconnecting from tacx utility app solved my problem. 

  • 0 over 1 year ago in reply to Scillonian

    This advice worked perfect for me. TY

  • 0 over 1 year ago

    i got the solution on below website, the issue is with framework activation under "windows features" and solved the problem for me.

    https://www.trainerroad.com/forum/t/windows-11-ant-driver-solved/63898/3

    and the solution was as below (i am quoting)  

    I have an IT managed laptop from work and I was getting the .NET framework error when trying to install the TR ANT+ drivers. It would say that I needed .NET Framework version 3.5 or higher, and that caused some confusion for me because after downloading most recent .NET framework from MS website I got an error saying I already had the most recent version of .NET installed.

    I found how to check and enable .NET framework for Windows 10!

    Go to Control Panel>Programs and under “Programs and Features” there is an option to “Turn Windows Features On or Off”------BINGO!

    Click that and follow the directions to enable both .NET Framework 3.5 and .Net Framework 4.8.

    NOTE: My .Net Framework 3.5 was not enabled originally AND only a couple of services of my .Net Framework 4.8 were enabled. IT DID NOT work for me to only enable everything in .NET Framework 4.8. I had to enable everything in .Net framework 3.5 as well.

    I hope this helps someone else with a IT managed laptop