Cricket Sound and Excessive Fan Noise

I recently upgraded from a Neo 1 to the 2T.  Once the unit is activated by moving the pedals, there is a ticking sound (like crickets) coming from the back.  In addition, it seems like the fan is not properly calibrated as it speeds up excessively at cadences above 80 rpm.  If I pedal at lower cadences, the fan normalizes.  Right now, the 2R sound louder than the Neo 1.  Is there a firmware update in the works to address this issue? 

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  • What firmware version are you on? I believe this issue was resolved with version .32 firmware.

    It's always difficult to determine anything from text descriptions, but there is a lively community of Neo owners on Facebook who are very good at helping with noise issues if you post a video of what you're experiencing.

    https://www.facebook.com/groups/TacxNeoOwners/

    Also, we (Tacx Faqx) spend a lot of time there helping Neo owners. If you didn't find the answer on our site (tacxfaqx.com), post a video on the FB page and we'll be glad to take a look.

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  • What firmware version are you on? I believe this issue was resolved with version .32 firmware.

    It's always difficult to determine anything from text descriptions, but there is a lively community of Neo owners on Facebook who are very good at helping with noise issues if you post a video of what you're experiencing.

    https://www.facebook.com/groups/TacxNeoOwners/

    Also, we (Tacx Faqx) spend a lot of time there helping Neo owners. If you didn't find the answer on our site (tacxfaqx.com), post a video on the FB page and we'll be glad to take a look.

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