Tacx cycling software no longer downloads new routes.

I recently got the Neo 2T and have been it with the Newer Tacx cycling software with a subscription. I have used it for a few months without issues, but a few weeks ago, I start becoming unable to download new videos on my Windows 10 system, and I am unable to stream the videos. I can ride the videos I already downloaded, but any new rides will fail to download the entire ride. It gets to 99% progress then never completes.

  1. While this may be slightly off topic, I can't figure out whom I should be contacting for support on such an issue. The Tacx website says to contact Garmin, but I cannot see any support options for the Tacx Cycling PC software.