Frequent connection dropouts with Edge 1030

That's great thank you  

If anyone is interested here's a link to the activity information that I sent to Garmin. The two units were set up identically apart from the sensor configuration & both were running the same workout

drive.google.com/.../view

I've had a reply to acknowledge the issue & that they have also been able to replicate it in house. Hopefully the resolution will be swift. 

I have your URL link sent to Garmin Taiwan company

Great Stuff

I've unpaired Edge Remote but I have the same problem, an interesting observation is that the HR band connected to laptop with ANT+ has no dropout. On the contrary Tacx NEO 2T has many dropout.

Both edge remote and tacx trainer will dropped . You must unpair the tacx trainer and pair the tacx power sensor、speed/cadence sensor

Tacx power sensor and speed/cadence sensor are paired with Edge 1030 and I have NO dropout.

HR band is paired with Laptop and Edge 1030 and I have NO dropout.

I experience dropout only versus Laptop Tacx Desktop App.

But when I use Zwift with the same configuration I have NO dropout, Zwift on Laptop receive perfect signal and in the same time Edge 1030 receive a perfect signal.

...which Firmware of the 1030?

Firmware 9.10, but the Edge has no issue in every scenario. It's the device that receive always all the metrics without never loosing the signal.

And the trainer is controlled by the laptop app not by the Edge, the Edge record only the data to keep the Garmin Training Status updated.

The unique element that experiences the dropouts is the Tacx Desktop App on the laptop. And the Tacx Desktop App only, because from the same laptop if I connect Zwift I have no issues or dropouts.

From my testing; if you don't have the neo paired as a trainer on the edge & aren't using it for trainer control then you are less likely to experience dropouts on the edge. With that setup; If a remote is paired even if it isn't connected I get lots of dropouts