Neo 2t burning then complete loss of power.

Only bought the trainer last week. Done less than an hour riding in total. Did a 30 min spin then entered z race on zwift. Managed about 5 minutes and after I got initial burning smell I started to lose all resistance and power. Now the until does not work at all? What can I do? Didnt expect this after 2 rides for the most expensive trainer on the market! I get a flashing red light (power) when this happens. After the unit cooled fuwn it started again. After a few minutes riding the same issue happened again. Is this zn issue with the fans not working? I would expect contact and replacement of this unit ideally.