Neo 2t burning then complete loss of power.

Only bought the trainer last week. Done less than an hour riding in total. Did a 30 min spin then entered z race on zwift. Managed about 5 minutes and after I got initial burning smell I started to lose all resistance and power. Now the until does not work at all? What can I do? Didnt expect this after 2 rides for the most expensive trainer on the market! I get a flashing red light (power) when this happens. After the unit cooled fuwn it started again. After a few minutes riding the same issue happened again. Is this zn issue with the fans not working? I would expect contact and replacement of this unit ideally.

Top Replies

ANDLESAL over 3 years ago in reply to 1542904 +1

Hi unit has been returned to vendor and waiting in a refund.

All Replies

0 1542904 over 3 years ago

did you get an update on this issue? having the same problem. brand new unit came yesterday. got a "load" error in tacx utility app

0 ANDLESAL over 3 years ago in reply to 1542904

Hi unit has been returned to vendor and waiting in a refund.

0 1542904 over 3 years ago in reply to ANDLESAL

omg

if I may ask did they offer replacement or you insisted on refund?

0 ANDLESAL over 3 years ago in reply to 1542904

They couldn't replace as none in stock so asked for refund. Sent proof this was required after speaking with Garmin support

0 1542904 over 3 years ago in reply to ANDLESAL

jesus this is frustrating. i feel your pain

thanks

0 ANDLESAL over 3 years ago in reply to 1542904

It is. I wouldn't buy another one. Hope you get sorted.

0 eezytiger over 3 years ago

I had the same problem on the original Neo. It was caused by a jammed fan that meant the internals were not being cooled.

In my case the jam was caused by pieces flaking off an internal component and getting caught in the blades. A temporary solution was to rotate the blades with a screwdriver poked through the slats until they became free. Ultimately the trainer was exchanged so that Tacx could investigate and the design was modified for future builds.

I'm assuming fan failure for your unit too, but impossible to pinpoint the exact cause now. Just in case it helps people in future it might be worth observing fan operation in similar conditions and seeing if the fan is simply stuck or completely dead. It might be that five seconds jiggling could avoid the disappointment of a return.